Shipping policy

Shipping & Delivery Refund Policy

Last updated: April 2026

Processing Times

Orders are processed in the order they are received. Please allow 1–5 business days for processing before shipment. Processing times may increase during launches, promotions, holidays, or periods of high order volume.

Once an order has been shipped, you will receive a tracking number via email.

Shipping & Delivery

Delivery estimates provided at checkout are carrier estimates and are not guaranteed. Branch + Vine Skincare Co. is not responsible for shipping delays caused by carriers, weather, holidays, or other circumstances outside of our control.

Shipping charges are non-refundable once an order has been shipped.

Warm Weather Shipping

Our products are handcrafted with natural butters and oils that may soften or melt when exposed to high temperatures.

We strongly recommend selecting 2–3 business day shipping during warmer months or when shipping to hot climates.

By placing an order, you acknowledge and accept that:

  • Products may soften, melt, or change texture during transit.
  • Texture changes do not affect product quality or performance.
  • Branch & Vine Skincare Co. is not liable for melting, softening, or texture changes caused by heat exposure during shipping or after delivery.
  • Customers are responsible for retrieving packages promptly after delivery.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to an incorrect or incomplete address may be reshipped at the customer's expense. Shipping charges are non-refundable.

Once an order has been placed, we cannot guarantee address changes.

Lost, Stolen, or Misdelivered Packages

Once a package has been marked as delivered by the carrier, Branch & Vine Skincare Co. is not responsible for lost or stolen packages.

If your package appears to have been misdelivered, contact us at orders@branchandvineskincareco.com with your order number. We will review the tracking information and assist you in filing a claim with the carrier when applicable.

Shipping Fee Refunds

Shipping fees are non-refundable.

Exceptions may be made only in cases where:

  • An incorrect shipping method was applied by Branch & Vine Skincare Co.; or
  • A fulfillment error occurred on our end.

Approved refunds will be issued to the original form of payment.

Damaged Orders

If your order arrives damaged, please contact orders@branchandvineskincareco.com within 48 hours of delivery. Include your order number and photos of the damaged item and packaging. Claims submitted after this timeframe may not be eligible for replacement or refund.